At Osidian , we stand by the quality of our products and are committed to the satisfaction of our customers.

Exchange policy

To start an exchange, contact our support team at support@osidian.ca or fill out our support form. Provide your order number and a description of issues with any relevant photos.

We evaluate each request individually. We may reserve the right to approve or deny requests based on product condition and the nature of the issue. We hope to provide the best possible support and solve your requests in a timely manner.